How Will My Order Be Delivered?

How Will My Order Be Delivered?

We will ship your order using the fastest, safest, and most reliable method possible. We will select the appropriate dispatch method and carrier when you order. It is not possible to choose a carrier or dispatch method. Delivery over £750 for mainland UK is FREE. Please see below for further carrier information.

Dispatch Methods:

Small Parcel Delivery

Most products are delivered by parcel couriers, such as UPS and Interlink. Upon dispatch, we will notify you via email  and/or text with the estimated day of delivery and tracking number.

One-Man Delivery

Some larger items will be delivered by specialist carriers. Upon dispatch we will email and/or text you with detailed delivery instructions and an estimated delivery date. We will provide a tracking number so that you can track your package(s).

Two-Man Delivery

The largest items will be handled by specialist carriers with two-person delivery teams. As Standard we will take your item to the room of your choice, and allow you to check the item. The orders team will contact you direct to talk you through the process and details of the courier.

Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date.

*We will not deliver your item without confirming the date and 3 hour time slot first.*

 When Will My Order Arrive?

Delivery will differ dependant on the size and nature of the item.  After order placement, we will reconfirm those estimated dispatch and delivery dates on our order confirmation via email. Additionally, you will receive a phone call from the orders team to thank you for your order, and discuss the fastest, and safest delivery option available.  

Upon dispatch we will send you a tracking number to track your package to your delivery point as well as update you with a more accurate delivery date.

Delivery Times

  • Small Items Under £100 take 7-14 Days
  • One Man Larger Items take 14-21 Days
  • Larger Items that require a 2 Man Delivery take 14-21 Days
  • Made to order items 6-8 weeks

 Bespoke Furniture Delivery Times – On all made to order bespoke Sofas, Dining Chairs, Beds & Wall Art we give a lead time of 6-8 weeks. Upon ordering, you will be contacted by the orders team, to confirm your order and give you an accurate lead time. When ready and upon dispatch you will receive another phone call/ email to confirm the delivery process & time. You can expect delivery of a made to order items to be 6-8 weeks from the date of ordering.  

 

Dispatch Costs & Free Delivery 

Delivery of items £750.00 and over are FREE. We charge between £7.99  - £45.00 for delivery of all other items depending on weight and post code area. All fees are clearly marked in the shopping basket and throughout checkout.

Certain extended areas in the UK may have an additional surcharge for full details read below.

 

UK Extended Area Dispatch Fees (excluding Northern Ireland)

For large items based on dimensions and or weight we use specialist couriers to ensure safe handling. If your delivery address and items purchased falls into this category the following surcharges will apply per order. All fees are clearly marked in the shopping basket and throughout checkout.

 

UK Extended Area Fees (excluding Northern Ireland)

Delivery Method

Delivery Cost

One-Man Delivery

£7.99 - £45.00

Two-Man Delivery

£45.00

 

Please note: unfortunately we are currently unable to ship to postal codes within the Channel Islands or the Isle of Man.